FlexTG(R)

Unlocking the digital potential for managed printing, we built an IoT-powered platform that automates operations, streamlines processes, and elevates the customer experience.

Overview
Services
How We Did It
Impact

SERVICES

Overview

One of the United States' largest managed print services providers, FlexTG(R), generating over $500 million in revenue, faced significant operational challenges with its manual, unpredictable service processes. Despite having thousands of IoT printer devices deployed at customer sites generating millions of logs, the company could not leverage this data due to legacy ERP systems and a lack of proper documentation.

The company needed a solution that could unlock the potential of its IoT infrastructure while working alongside its existing systems.

Our challenges were twofold: first, to integrate with their undocumented legacy ERP system, which lacked APIs, and second, to build a scalable platform that could collect, analyze, and monetize the massive amounts of unstructured printer log data generated across their customer base.

Services

For FlexTG®, we delivered a transformative digital solution that shattered legacy limitations and unlocked substantial operational value. We began by decoding a complex ERP system that lacked modern APIs, leveraging our technical expertise to extract and integrate vital data into a cutting-edge digital framework. This breakthrough enabled us to build a robust IoT data platform that ingests, curates, and enriches millions of printer logs in real time—turning raw data into actionable insights for proactive support and strategic decision-making.

Utilizing a cloud-first architecture on Amazon AWS, we developed a highly scalable, resilient infrastructure that enhances efficiency and drives innovation. Additionally, we engineered an intelligent supply automation engine that streamlines procurement and fulfillment processes, ensuring timely delivery of essential supplies. Together, these services not only reduce costs and boost operational efficiency but also set a new standard in customer service—delivering measurable ROI and a competitive edge in the managed printing industry.

Removing Legacy Roadblocks

Flexprint's majority of business processes are managed with a legacy desktop-based ERP system. In order to build any digital system, we first had to figure out a way to interact with the ERP. The system did not offer any APIs or integration points, and there was no documentation.

Drawing on our years of experience with legacy and ERP systems, with two weeks and ad-hoc analysis, our team figured out the data model, services, and ins-and-outs of the client's legacy ERP system. It came up with a solid strategy to orchestrate it for building new digital services. It paved the way to shape Flexprint's digital future.

Building & Scaling on Cloud

We designed and developed a cloud-first platform on Amazon AWS that was able to generate machine intelligence in real-time and linearly scale to support the massive volumes. The platform architecture was designed to be fully distributed to scale up and down on-demand.

The Internet of Printers (Things)

FlexTG’s extensive network of IoT-enabled printers produces millions of unstructured logs—each device generating data in its own unique format. Recognizing this untapped potential, we built a state-of-the-art machine data platform that collects, curates, and enriches these logs in real-time. This platform transforms raw printer data into a unified, actionable intelligence stream, enabling predictive analytics and proactive support. By normalizing diverse log formats into a single, coherent dataset, our solution empowers FlexTG to automate service processes and streamline maintenance.

The resulting insights drive rapid issue detection and supply management, turning legacy devices into strategic assets that fuel operational efficiency. This innovative approach not only minimizes manual intervention and reduces costs but also unlocks new digital revenue opportunities, establishing a robust foundation for sustained competitive growth.

Working with Rapidops enabled us to accelerate our cloud adoption and fully leverage its potential. They transformed the way we build, ship, and operate mission-critical software and analytics applications.

Chase C.

CIO / Flexprint

Rapidops team architected and built a fully-automated and containerized cloud platform for our 650+ live services, countless moving parts, and stringent security requirements. It reduced our costs by 40% and drastically improved performance and uptime.

Sam M.

Co-founder / Salesmate

Automated Supply Re-orders

Every time a printer runs out of ink, the customers had to re-order it manually. The client’s team had to manually operate the fulfillment process - from sales orders to purchase orders to delivery and installation. The process was error-prone, inefficient, and did not allow predictable supply management.

Together with the client team, we came up with an idea to develop a supply automation engine that would automatically re-order ink and toners, generate supply orders, purchase orders, and ship the supplies to customers - no human input required.

Closing More Sales, Faster

The client wanted to streamline its manually operated sales process to ensure faster deal closure while improving productivity. We took an interactive approach with a long term vision and designed an automated platform to be modular, extendable, and intuitive, aligning with the client’s expected business outcomes. Rapidops team developed an intuitive dashboard for deal automation by taking advantage of smart functionality and workflows that shortens the sales cycle and increases the ROI.

Impact

The platform is the foundation to monetize IoT and enable digital transformation. The client is able to automate processes and improve customer experiences - which were not possible until now.

We're excited to see it evolve and allow our clients to use the power of digital and data to reduce costs, improve efficiencies, and grow their businesses.

50%

Reduction in service time

30%

Cost savings

70%

Fewer printer downtime

400+

Increase in operational efficiency