Reinventing Last Mile Delivery

We revolutionized last-mile delivery for a leading manufacturing giant by digitizing every step—from dispatch to proof of delivery—enabling real-time tracking, smarter fleet management, and enhanced customer experience.

Overview
Services
How We Did It
Impact

SERVICES

Overview

Our client, one of America’s largest manufacturers and distributors of commercial hardware, faced the chaos of managing thousands of daily deliveries across 40+ facilities using outdated, paper-based processes.

Critical documents—waybills, delivery receipts, and quality reports—were scattered and prone to error, leading to delivery delays, increased costs, and diminished customer satisfaction.

To address these challenges, the client partnered with us to reimagine and digitize their entire last-mile delivery ecosystem, transforming manual workflows into an agile, data-driven operation.

Services

Our transformative solution redefined last-mile delivery by obliterating the inefficiencies of a paper-based system. Through deep operational analysis and close collaboration with on-site managers, we reimagined and digitized every step—from automated shipment planning and dispatch management to real-time fleet coordination.

The result is a unified platform that instantly communicates order status, triggers dynamic rescheduling, and minimizes manual errors with smart notifications, ensuring that every delivery is executed flawlessly.

We further empowered warehouse teams and drivers with mobile-first tools that replace cumbersome paperwork with digital loading sheets and barcode scanning. For drivers, our solution delivers up-to-the-minute route guidance and offline capabilities, keeping them on track even in low-network zones. This end-to-end digital overhaul not only slashes operational costs but also elevates the customer experience by ensuring faster, more reliable deliveries, driving substantial business growth.

Reshaping the Future of Last-mile Ecosystem

Together with the client, we performed a detailed baseline assessment of their current operations. We interviewed their delivery managers to identify the key challenges, overheads, bottlenecks, and customer expectations. After thorough research, our team mapped out both current and next-gen processes and prepared a transformation roadmap for the most advanced and paperless last-mile delivery platform, which automated manual work, boosted margins, and improved delivery experience.

Stages

Dispatch & Loading

The warehouse staff had to decide which and how many products to load manually, in which trucks, in which order, and track it all with a paper-based process. We saved the client hundreds of hours of manpower at each warehouse by digitizing and automating these manual and repetitive processes with an intuitive mobile app for warehouse staff.

The Automated Last-mile Delivery Platform

Our state-of-the-art platform automates every facet of last-mile delivery. It orchestrates order and shipment planning using geo-coded data and real-time analytics, ensuring the most efficient routes and fleet assignments. Integrated with third-party shipping partners, it dynamically optimizes delivery costs and transit times while offering secure, role-based access and enterprise-grade security.

By providing real-time visibility via GPS and live map tracking, the platform empowers managers to swiftly address exceptions—rescheduling deliveries, managing returns, and minimizing delays. This intelligent, automated system transforms the entire delivery process into a seamless, high-efficiency operation that directly boosts customer satisfaction and drives business growth.

Rapidops is our exclusive data and analytics partner. From strategy to analytics to AI/ML, we use them to integrate our silos, deliver intelligence and automate complex operations.

Rafael C.

CIO / Cook & Boardman Group

Real-time Planning and Monitoring of All Deliveries

All stakeholders and, most importantly, the drivers must always be updated and guided with information and changing conditions at every step of the delivery process, including the route plans, customer availabilities, traffic, and next deliveries.

With customer addresses, warehouses, and the fleet’s geo-coded data, shipping managers can quickly devise the most efficient delivery methods and trips in minutes. With fleet and shipment tracking features on the web app, the managers can monitor the live location of each order on the live map view. They can immediately respond to exceptions such as rescheduling, returns, and route changes.

Impact

By automating the entire last-mile delivery process, including proof of delivery, the client realized a significant boost in logistics operational efficiency while enhancing flexibility and interoperability.

The increased on-time deliveries and the significant decrease in delivery delays and failures resulted in a higher customer satisfaction rate and a consolidated delivery efficiency improvement.

35%

Reduction in delivery time

50%

Improvement in fleet utilization

60%

Decrease in logistics errors

Scalability achieved