Electrical Suppliers Can’t Afford Disconnected Operations

Many electrical suppliers’ core processes still rely on manual steps, siloed systems, and team workarounds. Sales, inventory, pricing, and order workflows often run independently, making it harder to respond quickly and serve customers efficiently. As customers’ expectations rise and competition grows, these disconnects don’t just reduce efficiency, they impact service quality, margins, and long-term growth.

80%

B2B Buyers

73%

Suppliers

$115

Billion

85%

B2B Buyers

NEED OF THE HOUR

Your customers still value strong relationships, but they now expect digital ease and faster interactions - not as a bonus, but as the norm!

While many electrical suppliers still operate through familiar processes, their customers are growing used to digital convenience, speed, and transparency in every part of their work. Suppliers that adapt to these expectations are becoming easier to do business with. Others may still be getting business today because of long-term relationships, but over time, even loyal customers start moving toward suppliers who make it easier, faster, and more convenient to work with.

Engineering Digital Advantage for Electrical Suppliers

In electrical distribution, the real constraint isn’t demand, it’s the lack of digitalization and fragmented systems. Suppliers that can move product, pricing, and availability data seamlessly across branches, sales channels, and customer touch points operate faster and more accurately without adding manual effort.

We help electrical suppliers answer and act on these critical operational questions with the right digital solutions and integrations:

How do we support both branch-based sales and online ordering in a way that works together, not separately?

Where are disconnected systems creating delays between quoting, ordering, and fulfillment?

How do we modernize and extend our ERP without disrupting branch and counter operations?

How can we provide real-time inventory visibility across multiple warehouse locations without a system overhaul?

How can we deliver accurate, customer-specific pricing and contract terms?

How do we give contractors and industrial buyers real-time visibility into inventory, availability, and order status?

How can we improve response speed and service without extending our teams?

How can we reduce manual order entry, pricing overrides, and exception handling?

How can we coordinate fulfillment and transfers across branches to improve service levels and reduce stock imbalances?

What We've Done in Distribution Industry

Improving Operational Efficiency & Delivering ROI
  • Cook & boardman | Case Study

Improving Operational Efficiency & Delivering ROI

How we helped one of the largest U.S.-based distributors of commercial doors, frames, and hardware to improve efficiencies and deliver seamless experiences.

20%

Reduction in operational costs due to automation of processes

View Case Study
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Our Capabilities

Digital & <br>Data Strategy

Digital &
Data Strategy

Define a focused digital & data roadmap that helps distributors manage pricing complexity, inventory visibility, and contractor demand more effectively.

Process <br>Automations

Process
Automations

Automate repetitive tasks such as order processing, pricing validation, approvals, and notifications to improve speed and accuracy.

Next-gen <br>eCommerce

Next-gen
eCommerce

Build unique experiences for electrical suppliers’ workflows, supporting job-based orders, customer-specific pricing, and location-wise availability.

System & Feed <br>Integrations

System & Feed
Integrations

Connect ERP, inventory, pricing, customer portals, and logistics systems to ensure consistent, real-time data flow across the business.

ERP Modernization Growth

ERP Modernization Growth

Extend legacy ERP system capabilities to seamlessly support interoperability, scale, and complexity - without disrupting daily operations.

Data Analytics & Reporting

Data Analytics & Reporting

Turn sales, inventory, pricing, and fulfillment data into clear insights that help improve margins, planning, and operational performance.

Customized Sales & Customer Portals

Customized Sales & Customer Portals

Provide customers and sales teams with real-time access to pricing, inventory, orders, and delivery details through intuitive self-service portals.

AI Agents & <br>Agentic AI

AI Agents &
Agentic AI

Completely automate repetitive tasks and workflows that require human intervention with intelligent, self-executing agents.

Gen AI <br>Automations

Gen AI
Automations

Apply AI-driven automation to streamline workflows, surface insights, and support faster decision-making across sales and operations.

Agile <br>Transformation

Agile
Transformation

Enable teams to respond faster to changing demand and supply conditions through incremental, low-disruption improvements.

How are we redefining the electrical distribution businesses?

We map the complete order lifecycle before writing a single line of code

Electrical distribution orders involve far more than just product and quantity. There's job site addressing, phased delivery scheduling, will-call coordination, specification compliance verification, and contractor credit management. We start every engagement by documenting exactly how your orders currently flow - from the initial inquiry call to final delivery confirmation - identifying every handoff, approval gate, and information gap. This diagnostic phase prevents us from automating broken processes or building features nobody will actually use under real operational pressure.

We treat data as a competitive asset, not just operational information

We build pricing engines that enforce business rules, not spreadsheet workarounds

We design customer portals around urgency, not browsing

We integrate vendor data feeds to eliminate catalog maintenance burden

We build with branch expansion and market consolidation in mind

We deploy in phases that deliver value immediately while building toward the complete vision

We transfer the capability to your team, not dependency on us

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Rapidops became our digital partner of choice when looking for a user-friendly and responsive sales portal to integrate with our new ERP. Because of them, we have been able to maintain functionality, productivity, and visibility during a crucial transition.

Craig Stilwell

Craig Stilwell

VP of Digital Services / Cook & Boardman Group
Craig Stilwell