AI-powered Patient Recovery Platform

How we developed an AI-powered patient engagement platform that automates personalized MSK recovery, enhances provider efficiency, and improves patient adherence through real-time insights and automation.

Overview
Services
How We Did It
Impact

SERVICES

Overview

PhysioOutcomes is a leading provider of musculoskeletal (MSK) recovery solutions, helping healthcare providers and employers improve patient outcomes. However, fragmented processes and limited engagement tools made it difficult to personalize care, monitor progress, and drive therapy adherence effectively.

To transform patient recovery, PhysioOutcomes partnered with us to build an AI-powered, HIPAA-compliant platform that automates patient engagement, streamlines provider workflows, and delivers real-time insights. By integrating intelligent automation and proactive monitoring, we empowered them to enhance recovery experiences, optimize costs, and scale their impact across the healthcare ecosystem.

Services

We identified technological, emotional, and educational challenges in the prevention and treatment of MSK injuries. After extensive research and multiple sessions with stakeholders, the Rapidops team came up with a deep understanding of patients’ and doctors’ pain points, journeys, and expectations. We found that patients' behaviors can be improved with continuous education, engagement, and personalized connection with their providers in a friendly setting. On the other hand, while providers wanted to help patients personally, they had to be productive to help more patients; hence, they could not manually engage with each patient.

With insights into what the end-user needs and PhysioOutcomes wants to achieve, we defined the platform opportunity, user expectations, and overall execution strategy.

AI-powered Personlized Recovery

The target users of this platform ranged from GenZ to Baby Boomers. It was clear that the user experience was imperative to the platform’s success. We concluded that smartphone users of all ages were hooked to messaging apps, and we decided to bank on this friendly and familiar habit. So, we turned the recovery process into an engaging chat conversation between patients and doctors. We planned to develop a native mobile app for patients and providers to exchange messages, videos, images, documents, and reminders. The providers can keep patients on track with readymade, automated, and personalized content.

Core Highlights

Engineering Breakthroughs

PhysioOutcomes wanted to offer this platform to many providers using the Software-as-a-Service (SaaS) model, and it was also planning to launch more add-ons and apps on the same platform. The platform also had to be HIPAA-ready from day-0, and it must offer an extensive library of pre-built content for each MSK condition - HD videos, images, surveys, and more that providers can instantly use.

Rapidops's engineering team developed a cloud-native and multi-tenant platform architecture. We implemented many patterns such as microservices, API-first, Content Delivery Network (CDN), containerization to make the platform scalable, reliable, and extendable. We carefully picked the modern tech stack that is fast, agile, cost-effective, and aligned with the core platform needs.

Automating End-to-end Patient Journey

Providers do not have much time to engage with each patient manually because of the low doctor-patient ratio. So, we built a unique pathway automation engine from scratch that makes providers productive without being impersonal to their patients. PhysioOutcomes designed pre-built pathways for all MSK conditions that automatically send messages, exercise videos, pain surveys, and reminders to patients based on standardized treatment protocols. The only thing providers need to do is add a patient to the pathway and sit back. The platform will engage patients on their behalf, track their progress daily, and keep providers in the loop. No manual effort is required!

Rapidops has enabled our patients to receive their care and stay connected with their providers anywhere and anytime from our outstanding mobile app.

John Paul

Founder, PhysioOutcomes

Tracking Home Exercise Compliance

It was crucial for providers to know that patients are "actually" following their routines and exercises regularly and adequately. When they are away, the only way to ensure that is to track patients' interactions. Hence, we implemented complex yet intelligent features that track patients' behavior and interactions. In response, the system can trigger tailored messages, notifications, and surveys to track the recovery progress. We also designed a real-time patient chart that offers a 360 view of their progress and recovery so far.

Impact

In the first six months, the internet-enhanced home physical therapy platform has helped orthopedic surgeons, physical therapists, and athletic trainers serve thousands of patients and facilitate their faster recovery. We received rave reviews from each patient. PhysioOutcomes is continuously rolling out this platform to clinics and therapists, and we continue to make it the best connected care platform out there.

2000+

Patients served so far

70%

Increase in engagement

50%

Faster recovery