Client is having one of the largest supermarket chains in U.S $5 billion in revenue and 300+ stores across eight states on east coast.
Their 3 million shoppers are highly engaged via multiple online and offline channels regarding food, pharmacy, grocery, tips and digital coupons.
To meet technical needs of highly dynamic retail supermarket business; client has used following multiple third party tools and platforms with different and complex APIs.
To manage APIs of 15 different tools and platforms, client had to put tremendous amount of time and efforts to incorporate design, development and deployment changes across all front end and backend platforms.
This approach has created fragmented, non-integrated systems and processes that drain human and financial resources and diminish client’s ability to respond to a changing market and the relentless demands of customers and partners.
Moreover, the overall performance was getting hamper due to architectural and technological discrepancies.
RapidOps analyzed the business needs and identified following key challenges; which were addressed effectively while designing the solution.