Executive – Product Specialist

Full Time · Ahmedabad, India

About the Role

A Executive – Product Specialist, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

About the work

  • Calling up customers to fix up appointments for a demo.
  • Proactively approaching customers and demonstrating the product according to their needs and requirements.
  • Provided necessary training and assistance to new customers on the procedures and practices for the product.
  • Answer calls professionally to provide information about products and services, take/cancel orders, or obtain details of complaints.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions are taken.
  • Continuously building product knowledge and keeping updated on any product developments.
  • Submit daily/weekly reports of product and customers contacted.
  • Preparing support or help article if requested.
  • Ensuring background and reference checks are completed.

About you

  • You’re based in Ahmedabad, or plan to shift here in the nearby future.
  • You have at least 1-2 years of proven experience as a Client Relationship Management.
  • You are really good at written and verbal English.
  • You should be working in night shift.
  • You are proficient in MS Office, with working knowledge of CRM platforms.
  • You are from a background in customer service; industry knowledge is a plus.
  • You have analytical and problem-solving skills with attention to detail.
  • You have the ability to work independently or in a cross-functional team.
  • You have the ability to organize and prioritize workload in order to meet necessary deadlines.
  • Able to work with geographically dispersed teams.
  • “That’s not my job” is not in your vocabulary.
  • Continually update skills by learning new technologies relevant to the role.
  • You believe in delivering back to the community and you do contributions toward it.
  • Accepted file types: pdf, doc.
    Resume format ( .pdf, .doc )
  • This field is for validation purposes and should be left unchanged.